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Refund Policy
TME THE BRAND
Return & Exchange Policy
Effective Date: 2/16/26
At TME The Brand, every item is custom and made-to-order with care. We stand behind our quality and are committed to making your order right.
1. 14-Day Exchange & Return Window
Customers may request a return or exchange within 14 days of receiving their order.
To be eligible:
• Item must be unworn
• Item must be unwashed
• Item must be in original condition
• No visible signs of wear, damage, or alteration
Requests made after 14 days of delivery will not be accepted.
2. Free Exchanges
If you need a different size or replacement, we will exchange your item free of charge.
We will:
• Provide a prepaid return shipping label
• Process your exchange once the original item is received and inspected
• Ship the corrected item at no additional cost
Our goal is to make your order right.
3. Returns for Refund
Returns are accepted within 14 days of delivery.
Once your return is received and inspected:
• Refunds will be issued to the original payment method
• Original shipping costs (if any) are non-refundable
Refunds may take 5–10 business days to process depending on your bank.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, misprinted, or incorrect:
Contact us within 7 days of delivery at:
📧 info@tmethebrand.com
Include:
• Order number
• Clear photos of the item
• Photo of packaging
• Description of issue
We will replace the item immediately at no cost to you.
5. Return Shipping
TME The Brand provides free return shipping for approved returns and exchanges.
A prepaid return label will be issued after your request is approved.
Returns sent without approval may not be accepted.
6. Non-Returnable Items
We do not accept returns for:
• Items showing signs of wear
• Items damaged by misuse
• Items returned beyond the 14-day window
7. Contact Information
TME The Brand
Time Moves Emotionless Records LLC
Detroit, Michigan
📧 info@tmethebrand.com