Effective Date: 2/16/2026

At TME The Brand, every product is created with a focus on premium craftsmanship, quality materials, and attention to detail. Many of our items are custom-crafted or made-to-order to ensure exclusivity and elevated production standards.

We are committed to providing transparent fulfillment timelines and reliable delivery for every customer.


1. Processing & Production Times

Production timelines vary depending on the product category.

Luxury Footwear & Italian-Made Products
Our luxury footwear and select premium products are handcrafted in Italy and require additional production time for quality control and finishing.

Estimated Production Time:
• 6–12 business days

Premium Clothing & Accessories
Premium apparel, accessories, and select lifestyle products are processed and prepared within:

Estimated Processing Time:
• 3–12 business days

Production begins after payment confirmation. Business days exclude weekends and holidays.


2. Shipping & Delivery

Once production is completed, orders are shipped using express shipping services whenever available.

Estimated Shipping Times:
• United States: approximately 2–5 business days after shipment
• International: delivery times vary by destination and customs processing

Total estimated delivery time depends on the product category, production schedule, and shipping destination.


3. International Shipping

We proudly ship worldwide.

International shipping rates and delivery times vary based on:
• destination country
• customs processing
• carrier availability
• local import regulations

All international orders are still produced within their applicable production timeframe before shipment.


4. Shipping Rates

We currently offer complimentary standard shipping on eligible domestic orders within the United States.

Additional international shipping charges may apply depending on destination and order size.


5. Tracking Information

Tracking information is sent via email once an order has shipped.

Customers will receive shipping confirmation and tracking details at the email address provided during checkout.

If you do not receive tracking information within the applicable production timeframe, please contact us directly.


6. Address Accuracy

Customers are responsible for providing accurate shipping and delivery information during checkout.

TME The Brand is not responsible for:
• delays caused by incorrect addresses
• failed deliveries due to incomplete information
• carrier issues resulting from address errors

Additional reshipping fees may apply when packages are returned due to customer address errors.


7. Shipping Delays

While we work hard to fulfill every order promptly, certain delays may occasionally occur due to:
• weather conditions
• carrier delays
• customs inspections
• high-volume seasons
• production demand

We appreciate your patience and understanding during these situations.


8. Lost or Stolen Packages

Once a shipment is marked as delivered by the carrier, TME The Brand is not responsible for lost or stolen packages.

Customers should contact the shipping carrier directly to file a delivery claim if necessary.


9. Order Changes & Cancellations

Orders may be modified or canceled within 24 hours of purchase.

Once production has started, cancellations or changes may no longer be possible due to the custom production process.


10. Our Commitment To Quality

Every TME product is produced with care, attention to detail, and a commitment to premium quality. We value every customer and strive to deliver products that reflect the elevated identity and vision of TME The Brand.

Our goal is to provide a professional shopping experience, reliable communication, and products customers can wear with confidence.


11. Contact Information

TME The Brand
Time Moves Emotionless Records LLC
Detroit, Michigan

Email:
info@tmethebrand.com

Phone:
313-536-1437